2014

Patients experience wayfinding in large hospital campuses, not only navigating to their appointments but returning to their vehicles or pick-up spots. One large hospital system developed and piloted a wayfinding mobile app that assisted patients from their points of entry (parking lot, bus stop, valet) to their appointments.

 

Baseline findings indicate people use a variety of tactics (visual, textual, verbal, maps, improvisational) that have become “natural” for them. The campus is difficult to navigate, but the culture of assistance among staff at the site significantly mitigates wayfinding difficulties. Locating the entry point is a pain point, particularly for those who are unwell or upset and the single thing that could vastly improve the app is pinning the entry point, whether it’s a parking spot, bus stop or valet station.