2014 – 2015

This three-phased implementation study of an in-room patient education system is part of a larger effort underway at a large hospital system to empower patients to become active participants in their treatment, recovery and on-going health and wellness practices. Ethnoworks designed and conducted a two-phase qualitative evaluation of the system (baseline and post-implementation follow-up). Methods included stakeholder interviews, on-site observations, shadows, full interviews, and spot interviews of physicians, nurses and other frontline staff (technicians, coordinators, therapists, social workers), administrators, and patients. Results included identification of benefits and challenges of the system for patients, caregivers and practitioners. A series of insights and recommendations were then developed to help integrate qualitative findings into system improvements and to better align use of the system with successful strategies already integrated into practitioner workflows.